***REFUND/CANCELLATION POLICY***
**** As of April 1, 2025 classes that do not reach a minimum of 4 people will be cancelled by the studio so invite your friends and family to make sure the class you want to take has enough people! ****
1. All cancellations must be made via EMAIL by responding to this confirmation.
2. PUBLIC EVENTS: More than 48-hour notice is eligible for a full refund, studio credit, or reservation(s) rescheduled.
3. Cancellations made within 48 hours to 12 hrs before the event will receive studio credit.
4. Cancellations made within 12 to 4 hours prior to the event will receive 50% of the purchase price in studio credit valid for 3 months.
5. Cancellations 4 or fewer hours prior to the event, no refund or credit issued.
6. Late Arrivals: Events begin and end at the scheduled time. No refunds or studio credit for late arrivals.
7. Private Parties/VIP group reservations have their own refund policy as stated in the event agreement.
8. Painting with a Twist reserves the right to change the artist, postpone the class, or cancel a class for unforeseen circumstances. Classes with insufficient enrollment may be canceled by our office. Customers will be notified in advance.
9. Custom Paintings, e.g. Paint Your Pet/Portrait/House/Open Studio, etc. will be given studio credit to come back and visit our studio.
BAD WEATHER POLICY:
- Weather conditions based on conditions within a 10 mile radius around our studio.
- If a weather emergency is declared or there are poor road conditions, events will be canceled, and studio credit will be issued to all registered guests valid 3 months from the issue date.
Credit Card charge backs or disputes- If you attend a class and dispute a charge you will be added to the Painting With a Twist list of people to now allow in out studios. If you have any issues, please reach out to the manager or owner first. If you use a fraudulent card to attend a class, you will also be added to the Painting With a Twist list of people to not allow in our studios and we will press charges.
View FAQ Page for details on all PWAT Studio Policies