Cancellation policy is strictly enforced. All sales are final. When cancelling, please leave a voicemail or email us at studio263@paintingwithatwist.com with your name, the event date & title, as all calls and email are time-stamped.)
PUBLIC EVENTS: Full store credit will be issued to guests who provide cancellation no later than 24 hours prior to the event. Partial store credit will be issued to guests who provide cancellation no later than 5 hours prior to the event. Guests who cancel within 5 hours of the event/after the event/no-call-no-shows will not receive store credit. Sometimes your seat in a small event is guaranteeing a shift for the artist; other times, your seat in a sold out event is preventing another guest from booking. For guests who have last minute emergencies, we are happy to prepare a take-home kit for you to enjoy the painting experience with all supplies needed from the comfort of home.
PRIVATE EVENTS: PAYMENT & CANCELLATION POLICY: It is the responsibility of the host to meet the minimum required payment of 6 guests Mon-Thurs or 10 guests Fri-Sun, regardless of attendance or host pay/individual pay choice. Party hosts must cancel 7 days prior to the event to receive store credit/be eligible for postponement of the event. If guests are paying individually, our public event cancellation policy applies to them (must cancel 24 hours prior to the event to receive a full store credit or 5 hours prior to the event to receive a partial store credit.)
Painting with a Twist reserves the right to change instructors, rooms, or even cancel events due to emergent unforeseen circumstances. Registrants for canceled events will be notified as soon as possible and the option of a full refund, event transfer, take-home kit, or store credit will be offered.
