ALL EVENT RESERVATIONS AND RETAIL ORDERS ARE NON-REFUNDABLE!
PUBLIC EVENTS - In Studio, Offsite or Virtual
• Require at least 24-Hours notice to cancel for store credit or reschedule.
• Paint Your Pet & Other Custom Art Reservations require 7-Days notice to reschedule. Store Credit will NOT be issued once Pet has been sketched.
• Any cancellations with less than 24-Hours notice will forfeit all payments.
• We will hold your surface for you, for pick-up within 1-Week. You are welcome to register for our free Monthly S.O.S. Event, to complete your artwork. (See Event Type = SOS).
PRIVATE EVENTS - In Studio, Offsite or Virtual
• Require at least 7-Days notice to cancel for store credit or reschedule.
• Any cancellations with less than 7-Days notice will forfeit all payments.
• Any individual reservations for Private Events, follow Public Events 24-Hour notice, as long as the Party's minimum seat requirement is maintained.
POP IN & PAINT TABLE RESERVATIONS
• Require at least 24-Hours notice to cancel for store credit or reschedule.
• No Shows forfeit Table Reservation.
• Kindly let us know if you are running late
• Pop In Hours may be cancelled or shortened without Table Reservation.
TWIST AT HOME KITS & RETAIL ITEMS
• No refunds or rescheduling to different art once kits prepared for pick up or shipped.
• Other retail items, all Sales are Final.
BAD WEATHER: Class will be cancelled if a weather emergency is declared or if roads are unsafe to travel on, otherwise our cancellation policy is as stated above. In the rare case of a class cancelling due to poor weather conditions, studio credit will be issued to all registered guests. Please see our website and Facebook page for updates in a case of questionable weather, we will also email and text the class roster.
